Introduction

If the AI assistant provides incorrect or outdated information, it’s crucial to correct it promptly to maintain customer trust and business credibility.

Steps to Fix Incorrect AI Responses

  1. Identify the Incorrect Information

    • Review call logs to pinpoint what the AI said incorrectly.

  2. Update Business Information

    • Navigate to the "Start A Support Ticket" Link in your dashboard and update details such as hours, services, or pricing and click "Submit" and support staff will update your information.

  3. Customize AI Responses

    • If the AI misinterprets a query, refine the response templates for accuracy.

  4. Test & Verify

    • Make a test call to confirm the AI provides the correct details.

  5. Enable AI Learning (If Available)

    • Some systems improve over time with manual corrections. Activate learning features if supported.