Introduction

While the AI Phone Assistant is designed for seamless operation, occasional issues may arise. This guide will help you quickly identify and resolve common problems.

Common Issues & Solutions

  1. AI Assistant Is Not Answering Calls

    • Solution: Check your internet connection and phone system settings. Ensure call forwarding to the AI assistant is properly configured.

  2. Incorrect Responses or Outdated Information

    • Solution: Update your business details in the AI dashboard and refresh the system.

  3. Call Drops or Poor Call Quality

    • Solution: Ensure your VoIP provider or phone system has a stable connection. Restart the AI assistant if needed.

  4. Text Messages Are Not Being Sent

    • Solution: Verify message settings, ensure SMS permissions are enabled, and check for phone carrier restrictions.

  5. Customers Report Issues with Appointment Scheduling

    • Solution: Check for conflicting calendar settings and ensure available slots are correctly configured.