Introduction
While the AI Phone Assistant efficiently manages most customer calls, some inquiries may require human intervention. Our system offers seamless call forwarding and voicemail handling options to ensure no customer is left unattended.
Call Forwarding Features
- Intelligent Call Routing – The AI detects when a customer needs to speak with a human and forwards the call accordingly.
- Customizable Forwarding Rules – Define criteria for when calls should be forwarded (e.g., urgent requests, VIP customers).
- Forward to Multiple Contacts – Route calls to different team members based on availability.
Voicemail Handling Features
- AI-Transcribed Voicemails – Get a text version of voicemails for quick review.
- Automated Response to Voicemails – AI can send a text message acknowledging the message and providing further instructions.
- Voicemail Notifications – Receive instant alerts when a new voicemail is left.
Benefits
- Never Miss Important Calls: Customers can reach a human when needed.
- Faster Response Time: Voicemail transcription and automated replies reduce delays.
- Flexible Call Management: Tailor call forwarding based on business needs.