Introduction

Tracking call logs and reviewing customer interactions helps you understand caller behavior, resolve issues, and optimize your AI Phone Assistant’s performance.

How to Access and Review Call Logs

  1. Log in to Your Dashboard

    • Navigate to and click on the "Call Log" Link.
    • Your Call Logs will display in a Google Sheet

  2. View Recent Calls

    • Check timestamps, caller numbers, and AI-handled responses.

  3. Analyze Customer Requests

    • Identify common inquiries and update AI responses as needed.

  4. Export Call Data for Reporting

    • Download logs for business insights and performance tracking.

Benefits

  • Improves AI Performance Based on Real Interactions
  • Identifies Frequently Asked Questions for Better Response Customization
  • Provides Data for Business Growth & Customer Trends