Introduction

Customizing call routing and workflows allows your AI Phone Assistant to handle calls efficiently based on business needs.

Steps to Customize Call Routing

  1. Define Call Handling Rules

    • Set up rules for directing calls based on customer inquiries, time of day, or urgency.

  2. Enable Call Forwarding to Specific Departments

    • Route calls to the right person or team when human assistance is needed.

  3. Set Up After-Hours Handling

    • Choose between voicemail, text responses, or call redirection.

  4. Automate Call Escalation

    • Send high-priority calls directly to a manager or support team.

  5. Test & Optimize Workflow

    • Monitor call routing performance and adjust settings for better efficiency.

Benefits

  • Ensures Customers Reach the Right Department
  • Reduces Call Wait Times
  • Improves Business Call Efficiency